When your images aren't loading, try highlighting your product, regenerating your images, or reducing your reference image file size.
Most common reasons
The most common reasons that images aren't generating are because of:
|Your product needs to be highlighted
After you upload a product, from the Image Generator "Product Background Swap" screen, select click to highlight
|Try regenerating your image again. This won't require any additional credits
|The reference image file size exceeds 3MB
|Resize your reference image's file size so it's less than 3MB
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Image generation 101 starter guide
To make sure you get the best results, reference our starter guide for a more complete compilation of the in's and out's of image generation: from what you can do to prepare for getting started, and what you can do once you've seen the generated imgaes..